Cybercrime and online fraud
Cybercrime refers to criminal activity carried out using the internet or digital technology. It can happen through computers, laptops, tablets, smartphones, games consoles, smart televisions and other internet-connected devices.
Some crimes can only take place online, such as gaining unauthorised access to an account or stealing information stored electronically.
Other crimes may be carried out using the internet but can also happen offline. These can include stalking, harassment, bullying, sexual grooming, identity theft, financial scams and romance fraud.
Why people commit online crime
The internet can make it easier for offenders to hide their identity and location. They may use false names, photographs, websites or online profiles to appear genuine and trustworthy.
Some offenders are highly organised and may spend time building a relationship with you before asking for money, personal information or access to your accounts. They may be based anywhere in the world, which can make investigating online crime and identifying those responsible more difficult.
Anyone can become a victim of cybercrime or online fraud. Offenders often use pressure, fear, urgency or emotional manipulation to encourage people to act quickly. Being deceived does not mean that you were careless or that the crime was your fault.
What to do if you have been affected
When you believe you have been the victim of cybercrime or online fraud, contact your bank or card provider immediately. They may be able to stop a payment, secure your account or advise whether the money can be recovered.
You should also:
- Change the passwords for any affected accounts.
- Use a different password for each account.
- Turn on two-step verification where available.
- Keep copies of emails, messages, payment details and screenshots.
- Report suspicious accounts, posts or messages to the relevant online platform.
- Contact the Isle of Man Constabulary if a crime has taken place.
- Call 999 when you believe you or someone else is in immediate danger.
Unfortunately, it is not always possible to recover money, personal information or goods taken through an online scam. However, reporting what has happened may help prevent further losses, protect your accounts and assist with any investigation.
Victim Support Isle of Man can provide free and confidential emotional and practical support. We can listen to what has happened, help you understand your options and support you whether or not the crime has been reported to the police.